– Perfect for Osaka Expo & Airport Stores –
With the increase in foreign visitors to Japan, many staff members may be feeling that they now have more opportunities to serve international customers in shops.
We invite you to learn English or Chinese through FORUM’s customer service conversation lessons.
Location: On the shop floor before opening, or online
Schedule: According to your preference.
Eg.: Once a week, 1.5 to 2 hours × 24 sessions (6 months)
Content: Basic English and Chinese for customer service
- How to greet customers
- How to introduce products
- How to ask about color and size
- How to guide customers to the fitting room
- How to explain the checkout process, etc.
